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Terms and Conditions
Booking Confirmation
To confirm your booking we need your 16 digit Credit Card Number, Start
Date, Expiry Date and Security Code (last 3 digits on reverse of card in
signature field). Name as it appears on card.
For any given day or for a booking on the same day Please
contact the office.
Check Out Time: 10.30 (of your departure day)
Check In Time : Your room is guaranteed to be ready by 4 pm (on your arrival
day).
If you intend to check in between 12noon and 4pm Please contact us and
will do our best to service your room first.
If we have not managed to have fully serviced your room by the time you arrive - the least we can do is to give you the key so you can use the rooms' facilities and store you luggage and/or get dressed for that important event.
If you cancel your booking:
72 hours and more before your intended arrival there is no charge other than the Administration Charge.
Within 48 to 72 hours before your intended arrival - full charge for the first night's stay plus Administration Charge - unless the room can be re-sold.
48 hours or less before your intended arrival we charge the first night plus the Admininstration Charge plus any commission charges. In the event of cancellation on or after arrival NO REFUND will be given.
The administration charge is £ 19.-.
If your booking has attracted any commission charges to a third party (distributor) they too will be passed on to you.
Payment Methods:
Full payment is due on arrival.
We accept all major credit/debit cards.
Lost property:
We keep any items left behind for 3 months which we are happy to forward to you at cost to an address specified by you.
For discretionary reasons we will wait until you contact us.
Miscellaneous:
Any damage, any excessive wear and tear done to our property/assets will be charged at replacement value. Extra cleaning charges above the normal call of duty apply.
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